Two-way texting

Questions come in by text.

Customers text the shop's own number. Anyone on the team can answer from one shared inbox.

The shop's own number Shared inbox Phone alerts
Messages
OpenSnoozedClosed
SH
Sam HershbergerCan I pick up after 5?
MS
Marie SchmidtCan I add 2 packs of brats?
DW
Dale Wenger📋 Cut sheet submitted online
JB
John BylerThanks! See you Saturday
SH
Sam Hershberger(330) 555‑0144 · View customer
Today
Hey, did you get my cut sheet? Wasn't sure it went through 🤔
Sam · 7:52 AM
Got it, Sam! Quarter beef, cut day Mon Oct 20. We'll text you when it's wrapped 👍 - Jamie
Jamie · 7:58 AM · Delivered ✓
Great. Can I pick up after 5 on a weekday?
Spelling & grammar Reword Auto reply
Type a message…
What goes out

Every text invites a reply.

Links, pickup texts and receipts are written for you. Reword them anytime.

Cut sheet link
Hi Sam! We are working on your Beef cut sheet from Miller Cattle: app.butchercore.com/c?s=… Please fill it out online by going to the attached link, or text/call us. - Cedar Creek
Ready for pickup
Hi Dale, your half beef from Cedar Creek Meat Co. is complete and ready for pickup! Your total is $264.65. Receipt: app.butchercore.com/r?s=… Questions? Just reply to this text.
Receipt
Hi John, here's your receipt #1043 from Cedar Creek Meat Co.: app.butchercore.com/r?s=… Questions? Just reply to this text.
The shared inbox

The office, not a personal phone.

Every conversation sits next to the customer's cut sheets, invoices and notes.

  • Open, snoozed and closed
  • Internal notes the customer never sees
  • Photos, video and PDFs
  • New numbers saved as contacts
Beside the conversation
MS
Marie SchmidtCustomer · Salem, OH
$19.25 owed1 cut sheet waitingTexts OK
AboutInvoices 2Notes
Cut sheets 4 on fileReorder · New
Mon, Oct 20 · BeefKauffman Farm · no sheet yet
Take cut sheet
Tue, Jul 8 · Pork · HalfR. Yoder · submitted online
Reliable

No text slips through.

Phone alertsNew texts show up on staff phones.
After-hours replyOne polite auto-reply, then quiet.
Delivery statusFailed texts show why, with Retry.
Missed-text checkThe carrier is checked every 15 minutes.
Opt-outs respectedSTOP and START are handled for you.
Who sent whatEvery text shows who sent it.
Optional

A second look before you send.

AI helpers suggest fixes on a card. Nothing changes until you tap Use this.

  • Spelling and grammar
  • Friendlier wording
  • Drafted replies, no made-up prices
Messages · Sam Hershberger
Great. Can I pick up after 5 on a weekday?
Auto reply · suggestion

Hi Sam! We close at 5 on weekdays, but we can set up a later pickup. Which day works for you? - Jamie

Use thisIgnore
Type a message…
Questions

Texting, answered.

Yes. Your shop gets its own texting number during setup. Cut sheet links, pickup texts, receipts and replies all go out from it.

Texting is included in the Multi-Shop & Plants plan. Carrier fees through Twilio are passed through at cost, with no markup.

Everyone on your staff shares one inbox. A read-only Viewer login can see messages but not send them.

Yes. Staff can turn on notifications on any phone, tablet or computer. On an iPhone, add Butcher Core to the home screen first.

If your shop uses the away reply, the customer gets one polite automatic answer. The text waits in the inbox for the morning.

No. The optional AI helpers only suggest. Nothing is sent until someone presses Send.

Works with

Part of one portal.

Let the phone ring less.

See the shared inbox with your own message templates during the demo.